Devoted to customer service and the principles of exceptional customer services

I’m sure we have a lot of four-letter words to say about our cable companies these days, but there’s one company that people don’t hate…At least that’s what this BusinessWeek article says.  What?  A cable company we don’t hate?  How could that possibly be?

Well, it seems that Cox is ahead of the game when it comes to customer service.  Here’s a quote from the article that I need to point out though...  

"Cox customers don't actually hate them, and that is saying something for a cable company," says Craig E. Moffett, a senior cable analyst at Bernstein.

Ok, they don’t actually hate them…but customers just dislike them a little ;)  

Here’s what the Cox Communications Blog has to say about the article…

And for some random entertainment, here's a Cox commercial that makes no sense...