Devoted to customer service and the principles of exceptional customer services

The summer is fast approaching and you know what that means…vacations galore!  I’m sure the airlines are gearing up and we’ll soon be hearing about all the travel horror stories - or not - but most likely yes!  What’s a summer without some great travel horror story, eh? 

I discovered a new blog today called Flight Wisdom which gives us the run down of new services from many of the airlines - plus many juicy customer service stories…like the US Airways employee who told a passenger that they didn’t have a right to complain about a cancellation.  Hello!  We always have a right to complain, don’t we?  If anything, that’s the only right we have…besides great service!  

If you have a travel story to share - good or bad - why not submit it to the next Carnivale of Customer Service on May 7?  Email your submission to maria [at] customersarealways.com