Being able to provide great customer service is a process - a journey into getting to know ourselves and a journey into learning how we interact with other people. Yes, it starts with you. Whether you’re the CEO, marketing assistant, or the IT person - you can make the difference.
With that said, today I’m going to ask you to read something different. It’s not your typical business article, but there are some very valuable nuggets that you can take away and apply to your personal life as a customer of an airline. If you like to look at the “big picture” like I do, you’ll understand how Christine Kane’s article can change how you look at the events in your life and to just be grateful that you‘re alive!
» Sales and Customer Service: How Important Are the Numbers Really? from CustomersAreAlways
"BIC Firms Increased Service Revenue by 41%" I read this news headline today but didn't read the article. As a customer, do I really care that BIC firms increased their revenue? Not really. All I care about is that they... [Read More]
Tracked on: January 14, 2008 7:45 AM | Permalink to Trackback