Devoted to customer service and the principles of exceptional customer services

Last year I talked briefly about customer service in Japan and I was reminded of my experiences in the country after reading this article over at The Manila Times.  The author tells us about his recent trip to Japan.  When he asked the managers of a local department store how to get to a particular restaurant, not only did one of the managers escort them to the doorstep of the restaurant, they gave the author and his companions umbrellas because it was raining that day.  That level of service is almost unheard of here in the U.S.! 

There’s much we can learn from the Japanese, so I decided to take a look at the Japanese culture and how they view customer service.  I came across this website that gives us a Japanese perspective on apologizing to your customer.  I also came across this article that tells us that the Japanese have an attitude that the customer is King.  It’s not all talk…it’s all action!  Read this article for a deeper look into the Japanese business culture.  Did you know that there is no tipping in Japan because personal service is considered part of the job?