Genesys Telecommunications Laboratories, Inc. is hosting a “G-Force” conference from April 23-25 here in San Diego. The event attracts about 1,300 customer service executives and topics include:
-- Hear about how your organization can take steps toward implementing a Genesys DCC;
-- Determine how to integrate the Internet and IP tecnhologies to improve the overall customer experience;
-- Learn how to elevate customer service by proactively reaching out to customers via scheduled callbacks, "satisfaction check-in" calls and other methods to engage with customers; 
-- Learn how to transform customers into loyal "net promoters" by allowing customers to define how your company treats them;
-- Evaluate the latest solutions from Genesys and its partners in the Partner Pavilion; and -- Choose from more than 40 break-out sessions and attend free technical sessions and certification exams, culminating in an optional Education Day on Thursday, April 26.
For more information, visit http://www.genesyslab.com/ Future conferences are scheduled for London, Tokyo, and Melbourne.
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