Devoted to customer service and the principles of exceptional customer services

Last week Stephanie Weaver of Experienceology had a great series on customer experience definitions in which other fellow bloggers offered their thoughts on what “customer experience” meant to them.  Stephanie offers this tip that I’d like to pass on to you:

“Recognize first that you aren’t selling products, culture, or services, you are trying to influence people. Fixing what’s broken or irritating people is a great first step.”

In essence, you aren’t selling products, you are selling YOU.  You are selling the service of helping that person’s life be much better.  Think of yourself as the Fix-It Doctor. 

By the way, Stephanie Weaver just released a book - Creating Great Visitor Experiences:  A Guide for Museums, Parks, Zoos, Gardens, & Libraries.