Mike Stopforth shares an interesting tale of a visit to a restaurant called Rose Cottage in South Africa. I find the sign in the window pretty amusing as well. If I was a tourist with a big group of people, I certainly would shy away from this restaurant. However, what I found most noteworthy to share about Mike’s post is this food for thought:
“I wonder if one of the greatest dangers in business is getting so good at business, and so bad at relating to other humans. It’s without a doubt the greatest failure of modern corporates - in the quest for profitable greatness, we’ve grown empires, developed processes, engineered systems, created strategies, and forgotten how to speak to ordinary humans in ordinary language.”
As for the Rose Cottage...All I have to say is: You're never "too busy" for a customer. Those two words should never be said in the service business!
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