Devoted to customer service and the principles of exceptional customer services

In the world of the “blogosphere”, it’s always nice to put a face to a name. Although many people put their pictures up on their blogs, it’s not as fun as actually meeting the blogger in person...  

Friday morning I sat down with Becky Carroll of Customers Rock! and Petra Consulting Group to chat about life, blogging, and of course, customer service.  As I sat there in that Starbucks with Becky, I realized the importance of getting to know your customer on a one-and-one basis - or rather, connecting in person.  Many people conduct business via the internet, but it definitely isn’t the same as “the human touch”.  I walked away from our talk feeling more inspired.  It’s the kind of inspiration you can’t get via email or a blog.  

So, to Becky, thank you for all that you do and for the positive energy! 

And to you, my dear reader, I ask: How are you connecting with your customers on a more personal basis?