In the field of customer service it’s very common to see “cut backs” where the people that interact with your customers the most are the first ones to go. It can hamper the energy and create a very stressful working environment. 
The Tip of the Day over at Forbes.com comes from Anita Campbell, the CEO of Small Business Trends. She offers this advice:
"When it comes to motivating workers, different things work for different people. One person might not mind working those extra hours as long as they can have some flexibility at the beginning or end of a day to pick up a child from day care. For someone else, they may be worried they're the next one to get the ax, so reassure them personally that you're working hard to avoid making more cuts."
When I was working at Macy’s and the company was in the process of buying out Robinson’s May, there were rumors going around that many of the employees were going to be laid off. That’s all anyone every talked about up until management started having weekly talks with us to keep us informed of what was going on. Even situations like this can affect employees’ attitudes toward customers, so it’s important to make the transition as smooth as possible.
Source: Forbes.com
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