Devoted to customer service and the principles of exceptional customer services

"I can think of nothing more boring for the American people than to have to sit in their living rooms for a whole half hour looking at my face on their television screens." - Dwight D. Eisenhower

I came across this quote today and it made me wonder if part of the problem we have with bad customer service these days is that people watch too much TV.  Ok, let me explain...

Today we are subjected to all these messages about how to look younger, feel better, be richer, etc.  Being these things isn’t so bad because it’s ok to want to be a better person, but at the same time it makes many people unhappy because they haven’t lived up to what our society feels is the “perfect person”.  

Well, these unhappy people go to work with a chip on their shoulder and it affects their mental state while at work.  Therefore, they’re not as chipper and helpful as we’d like them to be.  

Any thoughts?