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Mar20
Does Employee Ownership Mean Better Customer Service?
If employees were given ownership stock in the company they work for, do you think customer service would be much better? I received this comment today that made me think about this as a great incentive for customer service reps. 

For me, I would be more apt to take better care of a customer if I was consideredmoney.jpeg a true "owner" of the business.  You'd certainly want the company to do better so the stock share would climb, right? 

Well, I did come across this article wherein it theorizes that employees with a stake in the company's future are more likely to hinder the growth of the company.  Employees become concerned about the day-to-day affairs of the company including job security and they are more conservative about taking on projects even though it could lead to greater profitability and growth.  Read more of the article titled Is Employee Ownership Counterproductive?

What are your thoughts?

2 Comments/Trackbacks




I don't think employee ownership works in every situation and having a stake in the company does not necessarily mean employees should literally have stock. My personal stake in the company I work for (in this case Know More Media) is connected to the positive results and quality of work produced by the team and my own personal desire to contribute to the team's excellence.

There is powerful motivation in positive reinforcement. I believe the Know More Media network and team are growing because the company leaders cultivate and encourage creativity and are constantly recognizing excellence from both their authors and staff. In this way they are made to believe they are valued, and likewise motivated to believe they have stake in the future of a company. Those who don’t feel that way tend to fall off (in any company) feeling demoralized and unappreciated.

Validation is motivation.


Hi Kimberlee,

Yes, you've made some great points here. Being acknowledged and appreciated is actually better than receiving stock or monetary gain ;) However, being compensated for what you're worth as well as being validated is divine!

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