“Fire half your salesforce. Then, give the remainder, the top people, a big raise, and use the money left over to steal the best salespeole you can find from other industries or even from your competition. You'll end up with fewer salespeople. But all of them will be great.”
It’s time for you to be picky about who you hire. You should treat each interview with a potential customer service rep as you would a blind date. Ask the right questions and measure their enthusiasm. Do they have that sparkle in their eyes? Are they marriage material? Would you take them home to mom? Uh, just kidding on the last two questions, but you know what I mean!
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