Devoted to customer service and the principles of exceptional customer services |
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Mar 4
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  “Persons sending email will get an automatic response thanking them for their email and will be told that they will get a response to their inquiry. Other companies promise to respond in 24 to 72 hours. I could maybe improve upon this by promising to respond with in a week, or raise the bar and go for a month.” I have a suggestion, make sure you put a “no-reply” email address so your customers can’t respond to your email! Ha! Ha! |
LOL, We're a bed and breakfast, and trust me, if they got an automated email; they'd cancel the reservation. It's all about the guests
GP in Montana
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Thanks for the mention. Can you imagine being a small business with no customer service? I answer the phone and 100's of emails a day. I think that is just wrong.
Posted by: Teresa Boardman | March 5, 2007 3:58 AM | Permalink to Comment