The Customer Service Group shared these 10 most important customer service phrases which comes from Eric Harvey, the author of 180 Ways to Walk the Customer Service Talk. 
#10 - I apologize for our mistake. Let me make it right.
#9 - Thank you for your business. Please call us again.
#8 - I'm not sure, but I will find out.
#7 - What else can I do for you?
#6 - What is most convenient for you?
#5 - How may I serve you?
#4 - How did we do?
#3 - Glad you called
#2 - Thank you
#1 - Yes
All these phrases are right on point, however, with the way service is right now with many businesses, I would have ranked #10 closer to the top!
Would you like to share a phrase that you like to use? Your comments are welcome ;)
"I understand how you feel."
"I understand why you are upset."
"Let me tell you what I can do/can't do."
(note: this is for situations where you have some options w/limitations).
Posted by: Damon Billian | March 21, 2007 3:30 PM | Permalink to Comment