Devoted to customer service and the principles of exceptional customer services

For those of you who use Microsoft Word for word processing, you’ll understand this little video clip.  It’s that sometimes annoying little paper clip that pops up and asks you, “It looks like you’re trying to [enter action here].  Would you like some help?”  

Well, in retrospect I think the paper clip is a good idea for those who are computer illiterate.  I have a memory of helping a woman in the library who had no idea how to even log onto the internet.  Perhaps she’s one of those people who needed good ole paper clip to help her out.

Interesting read:  Is the Customer Service Avatar the next Paperclip?