“Verizon, through its blog,seeks to encourage intelligent discussion of public policy issues affecting the telecommunications industry and Verizon in particular. We will do this by posting our own points of view regularly, engaging in conversation with other posters who offer fact-based comments and reacting to the relevant ongoing blogosphere conversation. While no telecommunications subject is considered off-limits, we will focus on policy issues that have implications for the greatest number of companies and consumers.”
However, this is not a blog where customers can air their concerns. Under the comment policy it says:
One final note: If you have an issue with a Verizon service that requires support from Customer Care, please visit Verizon Customer Support. Verizon will be happy to help you, but support issues are beyond the scope and purpose of this Website.
It would be better if Verizon did address the most common concerns that customers have on the blog. Instead of having to call in and wait oh, thirty minutes to talk to someone, with a click of a button I could have my question answered in two minutes.
» Verizon Is On a Mission To Have the Most Customer-Friendly Experience from CustomersAreAlways
In an effort to provide "the most customer-friendly experience" of all the wireless carriers, Verizon is now allowing customers to change their cell phone plan without having to extend their contracts. Under the previous policy, if a cu... [Read More]
Tracked on: October 3, 2007 12:16 AM | Permalink to Trackback