Like I said, I’ve taken the train dozens of times out of San Diego and the only time I’ve ever had to “wait in line” to board the train was during the holidays when there are hundreds of people trying to board the train. Today was a weekday and there were oh, about thirty people who wanted to get on the train and usually people just go through the gate. There’s no “line” to go through.
When I walked out of the station to go through the gate, the security person
pointed to the left where I was to walk all the way down and walk through the blocked off “line”. Well, I felt there was no need to walk all the way down just to walk through the “line”. So, I waited for the people to pass and then I proceeded to walk through the gate. “Excuse me, are you Business Class?” the attendee asked. “No,” I replied.
“Well, you need to walk through the line,” she gave me a dirty look and pointed to the “line”.
There was no more “line”, so why did I need to walk through the “line”??
I wanted to have a fit right then and there, but I had to step back and think about that for a minute. Ok, I’ll let this person have their power-trip because they feel the need to be important and tell me what to do. I’ll give them their “Authority” (That South Park character’s voice is playing over and over in my mind. Hence the picture ;) If you don’t watch South Park, then just ignore that statement. For those of you who do watch South Park, you can get a little chuckle out of this.)
Now, normally I wouldn’t go through a whole post like this just to spread negative energy out into the blogosphere, but now I understand the point that the blogger over at Tinotopia was trying to make in this post titled Employee Empowerment, Customer Service, and Tantrums.
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