Devoted to customer service and the principles of exceptional customer services

This month’s Inc. Magazine is full of great articles including an interview with Selina Lo, the CEO of Ruckus Wireless.  Lo talks about what she does to connect with a potential client, including doing a Google search on them to see where they’ve worked.  Lo says this:

“There’s not enough you can do to make customers feel like you are talking to them directly.”

Amen, sister.  Oh, and I thought I’d do a little snooping on Ms. Lo herself, so I did a Google search and came across this New York Times article (free registration) where she says:

"I'm rough and I'm tough, and I sometimes really tick people off."