Seth Godin offers us his three reasons why customer service is broken:
1. The internet has taught us to demand everything immediately (and perfect).
2. The rapid proliferation of choice has taught us to demand that everything should be cheap.
3. The availability of blogs and other public histories means that it is harder than ever to treat different customers differently.
Read more of Seth’s post - it‘s a good one...
I do feel that living in a fast-paced society does have it’s cons. We have become very impatient people who wants things right away. I admit that I have been impatient on an occasion or two. Is there a way that we can slow things down? Have a rally for patience? Have a National Be Patient Week? Yes, I’m serious.
I do agree with Seth, it's time to start over. I think we already have with all the blogs on customer service!
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