Devoted to customer service and the principles of exceptional customer services

Rujay Curry
478 S. Logan Avenue
Trenton, NJ 08629

September 10, 2007

To Whom It May Concern:

My name is Miss Rujay Curry and I was a passenger on flight #506 (JetBlue Airlines) on Saturday, September 1, 2007 returning from Fort Lauderdale, Florida to Newark, New Jersey.

While boarding the airplane, I observed a “verbal altercation” between two young men. This argument had escalated to the point that my niece’s husband came over to see what the problem was and stop the altercation before anyone called for security.(Which eventually came) However, to our avail, one of the men did “listen” and refrained from arguing, but the other gentlemen did not. He became extremely “unreasonable” and wanted to continue, which he did. My family and I along with other passengers were concern and somewhat “nervous”, due to the state of mind of the resisting gentlemen. One of the boarding stewardess assumed “we” were all together and wanted to “kick” us off the plane. We corrected her and suggested that she not allow “either” men to board the plane. Now after boarding the plane, these two men sat almost near each other, therefore, my sister suggested to the original cooperating man to change seats with her and he did. Now, to be very candid with you, what my sister did was really the responsibility of the airline. There was a stewardess by the name of “Sarah” who was extremely rude, unconcern and lacked professional courtesy. She should have handled the “seating.” We were all appalled by her behavior. You should deliberate and contemplate about this so something of this “scary” nature will not happen again or be handled in the manner in which it was.

As a family person and one who enjoys traveling, I was compelled to write this letter
due to “9-11” and all the frightful publicity.
Also, we were told at the airport we could fill out a “complaint” form, which we searched for and was not successful, therefore we were told to write a letter free-hand or computer.

I sincerely hope you “treat” and “view” this as “serious”. God forbid this occurs again and someone gets seriously hurt. Your airline will really have some type of “litigation” to deal with.

I want to thank you for your kind time, attention and understanding.

Sincerely,

Miss Rujay Curry