Devoted to customer service and the principles of exceptional customer services

• The Fish Creek House has an excellent post that outlines a 13 step checklist on how to treat your guests better.  The tips are mainly for innkeepers, but I think we can all learn a thing or two from reading them.  Don’t forget: “Guests return to inns because of the innkeepers.”

• Service Untitled comments on a couple of Seth Godin’s recent posts about customer service and asks the question:  “What do you think of Customer Service 1.1/ 2.0?”  Whatever number you call it, I say that there’s still much to be done. 

• Meikah of Custserv learned some things from reading the Business Week article that I also talked about.  One of the things Meikah learned is to be more creative.  I thought about that and realized that should be one of the qualifications of hiring - someone who is creative.  Well, I know that we’re all creative, but finding someone who isn’t afraid to express their creativity - that’s the challenge.

• There’s something many of us customer service bloggers overlook - myself included - when we offer customer service tips.  It’s something I thought would be standard and something we all do.  Obviously some companies don’t do it, so it must be addressed.  Phil Gerbyshak tells us what it is. 

• Over at Customers Rock! Becky Carroll speaks on the language of love - love for our customers, that is.  It’s a great article, especially the point on physical touch.  People love it when you have a sincere interest in them.  Reach out and touch someone!

Thank you SO much to all of you who submitted to this Carnivale of Customer Service!  And to all of you readers, THANK YOU for stopping by!  Hope you had fun ;)  Make sure you grab some cotton candy on the way out...

The next Carnivale will be held on Monday, March 12.  If you would like to host or submit your article, click here or email me at maria [at] customersarealways.com.