Devoted to customer service and the principles of exceptional customer services

Having worked at eBay, I can say that the number of complaints driven by poor communication is fairly high. Sellers/buyers need to try and communicate, by phone when necessary, to answer certain questions. Buyers get really worried that you're going to rip them off when you don't send some kind of response to them after they win...one thing that I found helped was the PayPal shipping option, which would send the buyer an email w/tracking information when it was sent.

Damon,

I used to be an Ebay seller and I always made a point to email the seller soon after the auction was over. It alleviates some of that paranoia that buyers feel. I know, I was a buyer too. People just want to know something. Anything.

Use paypal and only accept confirmed payments, as a buyer use a seller with great feedback. Do your homework.

Hi my name is Timothy Turner. This is a complaint to you about a seller on ebay. This seller calls himself Sundevil out of Arizona,Their po box address is 1664 Mesa,AZ 85211. Sundevil cashed my money order on 12/12/2006.This money order was purchased by me on 12-08-2006. Sundevil did not send me the Street fighter alpha the movie dvd.Instead Sundevil sent me an email threatening to take away my privileges to bid on Ebay.I have enclosed a copy of the money order for your information.Can you please give me your Ebay customer service address so I can send you the copy and the receipt of the money order to prove to you that Sundevil cashed my money order at the Chase bank.Please email me back .My email address is timmturner@aol.com. Good by.

Hi this is Timothy Turner.I check my email to see if you had left your mailing address so I can send you my prove that ebay worker who called himself sundevil ripped me off. I haven't got your mailing address yet.Can you put it on your website im on or email me back.My email address is timmturner@aol.com.

I was recently caught by a very sophisticated scam which originated on ebay. I was looking for an ATV. I found one I liked on ebay. I sent the seller an email asking where it was located in hopes of inspecting it. It wasn't local so the seller emailed several photos from every angle. It looked good so I agreed on a price of $2,900.00. The seller said he would contact ebay to send an invoice. I received an email from ebay with a link to their webpage, only it wasn't really their web page it was a ghost, imposter web page. The invoice said to send money to an ebay agent to be held until 5 days after I inspected the ATV. So far everything sounded good. However, the invoice said to pay via Western Union. I was concerned because I wanted to use PayPal and they had spelled my name wrong on the invoice. I logged onto ebay and went to the security site. I asked the question about the invoice. They said that the invoice was not valid because it hadn't come from ebay. I figured something was up so I planned on not buying the ATV. Somehow the phony site found out about my concern because they sent an email stating that the new ebay motors invoice page was in beta testing and not working correctly. They asked me to click on live help and they would work through it with me. I did and a phony rep created a new correct invoice for me I wired funds and later found out I had been scammed out of $2,900. I was mortified. I thought transactions on ebay were safe. Wrong answer. they can not properly screen the thieves out of their site. What has really irritated me is that no one from ebay will talk to me about this. They keep trying to tell me, via email that I must have answered an unsolicited email. I am furious. They won't listen or call me in person. This is a severe problem with their site. A group has recreated the ebay site to scam buyers. When I received the email from the phony ebay site it contained links that went to the real ebay site. I could check my account, see items listed and review sellers stats. As soon as they got my money all the links were dead ended and didn't work any longer.