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Feb24
Customer Service Starts in the Mind
Customer service is a mindset says Valeria Maltoni.  Anything that happens in life starts in the mind.  The mind is where big ideas are born.  It’s where we make decisions about our life.  It’s where we decide whether or not we want to be helpful or nice.  When your mind isn’t focused on providing good customer service, chances are you won’t deliver good customer service.  It’s as simple as that.  solution.gif

Have you made that commitment to providing excellent service yet?  If the answer is yes, then the actions will follow.  You’ll be guided to take appropriate action if you are really sincere in your efforts.  

2 Comments/Trackbacks




I have been at the store on canton Hwy in kennesaw ga.
and my experience there have been terrible the man working the customer srevice has been very unproffesional in my oppion and i am sure there is a lot more compliants from that store.One lady talked to the man there and the next thing i know she is yelling and slamming her flower pot behind me on the counter.
I just wanted to exchange some curtains and i wrote a check and he told me i could not exchange them for so many days i was not asking for a refund. He was very rude to me and I will never return to that store again.
and i have been a very good customer and i will tell all my friends. Im very sorry,
Carrie

» The Two Schools of Thought in Business from CustomersAreAlways
There are two schools of thought in business: 1.  The "What's In It For Me" (MIIFM) Mindset 2.  The "Survival of the Fittest" Mindset Salespeople want to know that they're going to make tons of money doing what the... [Read More]

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