Thanks for your patience as the Carnivale of Customer Service is a little bit late today. I meant to create the post last night and have it scheduled to be published this morning, but that was before I found out that the Grammy Awards was on ;)
So anyways, enough excuses - let the Carnivale begin!
Michael Chaffin of Star in the Margin was challenged to simplify his Vanished - Where Has Service Gone? Manifesto. He offers nine tips on how to improve the customer service culture of your company. Michael also has a weekly podcast over at Indie Hotelier which is great for the hotel industry, but I’m sure we can all learn from listening in ;)
Service Untitled offers some tips on how to cut-back on phone support. I like the call-backs option the best. Also, offering a FAQ on the website is a great thing. Perhaps they could play a recording of the FAQ while customers are waiting for a rep to come on the phone....
Well, as Elmer Fudd would say, “That’s all folks”
By the way, I just want to thank all of you who provided feedback regarding the Carnivale of Customer Service. The Carnivale will now be held bi-weekly, so the next one will be on February 26th. If this is your first time here and you would like to participate in the Carnivale, click here.
P.S. Don’t forget to subscribe to this blog so you don't miss out on the next Carnivale!
Photo Credit: Kettu
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