Gabriel Salcido of Servimetrica sent over this article written by TJ Schier. Schier offers some customer service tips that we can learn from Nordstrom and the new Nintendo Wii gaming system:
1. Do the little things. Nordstrom's salespeople walk out from behind the counter to give you your purchase –- it's a nice little touch people remember. What little touches can you deliver?
2. Limit the choices. Ask for a pair of shoes to try on at Nordstrom's and you'll likely get 3-4 options. The salespeople are narrowing down the choices from everything.
3. Make the experience interactive. The new Wii gaming system is a break in traditional thinking from past gaming systems, and they can't keep them on the shelves. Are you engaging your customer?
My thoughts:
I like the whole limiting the choices option. Sometimes customers would give you a funny look when you did bring out 3-4 other shoes when they only asked for one, but then they realize how much time they saved when the original shoe they picked out didn’t actually fit well. There were 3-4 other options right there ready to try on right away ;) They were especially grateful when you knew their style. Don’t you just love those little things?
Comment Preview