Devoted to customer service and the principles of exceptional customer services

I’m standing in line at Starbucks.  It’s a long line with three people in front of me and about ten people in back of me.  I notice the author of a famous customer service book standing about three people behind me (can’t remember the name of the book).  The cashier who is taking orders is also the person making the drinks.  As a matter of fact, she’s the only person working! 

What is going on...I think to myself.  Then I start to think of a way to spark up a conversation with the author standing behind me.  Oh, I guess I could say, “Aren’t you the author of...???”  But I couldn’t remember the name of the book!  

Well, finally it’s time for me to put in my drink order....I order my regular - a tall iced mocha, easy on the chocolate.

“Would you like to rent a plane with that iced mocha?” asked the cashier.

????

I wake up.  

People, I need your help.  Either I’ve been blogging about customer service for too long or I need to stay away from Starbucks for awhile or Starbucks has plans to start renting planes to customers.  Any dream interpreters in the house?