
Michael Boyd, an aviation consultant says:
“...what passengers really want is frequency and convenience.”
Joe Brancatelli over at USAToday says in an article he wrote last year:
“What we want from the frequent travel programs is perks: the recognition that we are loyal, profitable customers; the upgrades and preferred treatment; a slightly more comfortable life while we do business on the road; and a simple "thank you" for emptying our wallets into their cash registers.”
What do you look for in an airline when doing business travel?
Visit fellow Know More Media blogger, Melissa Petri, over at RoadGladiator...
[Photo from my Flickr album]








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