Devoted to customer service and the principles of exceptional customer services

Today I received the San Diego Community College’s Continuing Education catalog of free classes.  There’s a business class called “Making a Business Work”.  Here’s the description of the class:

“Customer appreciation, mastering communications, dealing with difficult people, team building, the right attitude, dealing with change, decision making/problem solving, business ethics, time management and stress management”

I find it interesting that “customer appreciation” was listed first as one of the objectives of the class.  Why is it that we can’t find these types of classes in a regular four-year university?  

If you live here in the San Diego area and are interested in taking the 10 week class starting Feb 7, 2007, call 619-230-2895.