Devoted to customer service and the principles of exceptional customer services

Very encouraging news & it will be a new title I have to strive for!

I've got the book ordered. I can't wait.

Regards,

Glenn

Damon,

I think every company should have that position and that they get paid more than the CEO ;)

Glenn,

I anticipate your review of it!

"I think every company should have that position and that they get paid more than the CEO ;)"

I agree with you on that one!

Great, another job duty to add to the hundreds of hats I already wear.

A Chief Customer Officer! I say yes to this. The question you posed, Maria, is an eye opener. It's true. Someone should be there to clarify what is to be accomplished with customers. :) Will look for the book, too.

Jim,

I don't think we should look at it as a "job duty", but think of it as something we've already been doing - in essence, you've been taking care of customers all along, right? Adding a title to it just gives it more importance...

Meikah,

Someone needs to be thinking about the customers all the time!!