Devoted to customer service and the principles of exceptional customer services |
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Jan 4
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 We have to remember that we were hired by our boss to help people - not to be the “stock person“, “cashier”, or even “manager”. Yes, those functions are part of our job, but ultimately and most importantly we are there to service the customer. I don’t care who you are. As boring and mundane this message may seem to some of you, I’m hoping some first time reader will see this and take heed. Check out more bad customer service stories and the companies who are guilty of it in my archives... |
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» What is Your Number One Priority? from Customer Service Experience
Maria, at Customers Are Always, has a very good short video from YouTube that all managers and owners need to watch. I hate to admit it, but in my early days in retail, I was guilty of the same transgression... [Read More]
Tracked on: January 4, 2007 8:59 PM | Permalink to Trackback