Devoted to customer service and the principles of exceptional customer services

It's that time again, folks!  Bring out the popcorn and cotton candy (if you're at work, a cup of joe will do!) because it's the Carnivale of Customer Service.  We have goodies for you today!!

Becky Carroll of Customers Rock! has a great list of overused words that customer service reps use.  We've all heard them before and boy, if I had a nickel for every time I heard those words...She also offers her three tips for improving your interactions with customers.  BONUS!  Becky also offers three ideas on how you can listen better when it comes to customers. 

Phil Gerbyshak of Make It Great! and HelpDeskNotes has gone over and beyond by sending over some Awesome links including:

• Five Indicators of Lousy Customer Service?  Are You Guilty?
• Sorry Service vs. Thankful Service
• Great Service With Lollipops

Phil also has his own post to contribute which gives us a compare and contrast on what true customer service is.  How many customer service reps does it take to sell a gift card?

Meikah of CustServ shares her thoughts on the use of voicemail for a busy customer contact department.  I have to agree that it is a little frusterating to get a voicemail, but as long as I receive a return call promptly, that's ok.

Thanks to Becky, Phil, and Meikah for their contributions this week!  As always, I appreciate all your support on making this carnivale a success ;)

Would you like to participate in next week's carnivale?  Send your links to maria [at] customersarealways.com