Well, after a long hiatus, The Carnivale of Customer Service is back in action. I have some good stuff for you today, folks. So grab a cup of coffee, tea, or whatever your favorite drink is, and sit back. Enjoy!
Dan over at Estara shares an Amazon.com story. For those of you who are very familiar with Amazon’s customer service, you know that this one is good!
Service Untitled has a great story about Tumi, the luggage company. Find out what the company is doing right and what they can improve upon.
We all know how frustrating it can be to have to talk to tech support of any company. Well, we have another great customer service story over at Return Customer!
Phil of Make It Great! has been ever so kind to forward to me some great customer service posts he has come across. Phil shares a post by Jeffrey Phillips of Thinking Faster. Jeffrey talks about the importance of empathy when working with customers.
Our last submission comes from a student at the University of Central Florida. He sent his story via email, so I have copied it and pasted it below:
Last year, I had to go to Tampa for a 2 day conference. Thus, we decided to use our award certificate and points for 2 complementary stays at the Marriott Tampa Westshore Hotel. We had no problem redeeming our points and certificate, thus we were able to stay for free. When we checked-in, I noticed that the hotel has a club level (where we can have upgraded amenities, free breakfast/horderves, etc.). While complimentary upgrades are usually given only to gold and platinum Marriott Rewards members, I decided it would not hurt to ask for an upgrade. We were only silver members. Without any fuss, she said that she will be happy to upgrade us for free.
That is one example of good customer service. However, the customer
Service did not end there. We noticed that club lounge closes on Sundays, leaving us only one day to enjoy our breakfast over there. When having our breakfast a concierge came up to me and asked whether I was either a gold or platinum member. I told her that I was only a silver member. The concierge told me that shouldn't be a problem, then handed me a couple for a free breakfast for 2 at the hotel's restaurant for the next day. Again, this coupon is normally given only to gold and platinum members. This is definitely an random act of good customer service.
Let me finally say while the hotel was undergoing a renovation, the rooms were very nice and comfortable. I will indeed stay at The Marriott Tampa Westshore again and will recommend this hotel to anyone.
Thanks to everyone who submitted their great customer service stories! For those of you who would like to submit a post or great story for next week’s carnivale, please email them to: maria [at] customersarealways.com. Find out more about the carnivale here.
Photo Credit: Morguefile.com
Amazon's concierge services are great. I didn't remember the number of transactions that i've been able to finalized with them. I've been their customer and they didn't let me down on any of my dealings with them :) And they are one of my inspirations.
Posted by: Mcgill | June 29, 2007 4:35 AM | Permalink to Comment