“Digg is experiencing a high volume of traffic right now. Please try your
search again later.”I was a little annoyed by that, but I understand that Digg is such a popular website and there are probably millions of people submitting stories and searching for stories. Perhaps Digg should get more bandwidth to handle all the traffic to its site?
What about you? Are you annoying your customers by not having enough system resources to handle all the customers that are doing business with you? Does your website have a traffic jam? Are you prepared to handle a huge spurt in traffic to your website? Do you have enough customer service reps to talk to all your customers?
you are absolutely correct--we should be adequately prepared to service our most important assets: our customers. Tom wrote a great post on QAQNA.com about one of his customer service experiences last week.
Posted by: Connie Smith | January 29, 2007 2:07 PM | Permalink to Comment