Devoted to customer service and the principles of exceptional customer services

I was browsing my blog’s stats today and noticed that someone found my blog via a Google search for the phrase “customers are not important”.  Of course, I’ve never written anything on that topic before, but there was a post that contained all of those words:  What’s Most Important in Life?  Money or Customers?

Anyhow, as I was looking at all the other Google results, I happened upon Good Experience.  Mark Hurst has a very impressive resume including hosting the Gel Conference (Good Experience Live).   Mark has written tons of articles on the customer experience...

It’s inspiring and refreshing to see people like him in this world!