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Jan 3
A Business Owner Who Actually Talks to His Customers
It was my third visit to Heritage Park Cafe, a little place for great sandwiches, smoothies, and coffee drinks.  The place was empty except for another lady sipping on a cup of coffee and reading a book.  I ordered a turkey croissant sandwich and an icedHeritage%20Park%20Cafe.jpg tea and sat down, but first I looked for a electrical outlet to plug in my laptop.  Couldn’t find one so I asked the lady behind the counter if they had one.  

“Oh, we don’t have one in the seating area for some weird reason.”

Well, I only had an hour on my laptop before it went into hibernation mode, so instead I sat with a notebook and handwrote a couple articles. (Does anybody do that anymore?)

 

I noticed that the owner walked up to the lady who was drinking her coffee and exchange some words with her.  I assumed he was the owner by the way he interacted and communicated with the staff.  Later as I got ready to leave, he walked up to me and asked in a very heavy Latin accent, “So how was the internet connection?  I heard you talking with Maricela about the lack of electrical outlets.  Did you have enough power on your computer to do your work?”

“Oh, yes.  Besides, I needed to practice handwriting again anyways!” I answered.

“Ok, good.  When I took over this space I noticed how weird it was that there were no outlets against this wall.  Well, thank you for coming in!” and he walked back to his desk - a table at the back of the little cafe.


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« Notes and Reminders For the First Week of 2007 | Main | A Shining Example: Danny Meyer and The Union Square Cafe »

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