Devoted to customer service and the principles of exceptional customer services

Via QAQnA I found out about CRM Lowdown’s post about the 10 Best and 10 Worst Companies for Call Center Service.  Here I will highlight the best:

1.  1-800-Flowers.com
2.  General Electric
3.  Citibank
4.  IBM
5.  Southwest Airlines
6.  Direct Television
7.  Verizon
8.  Apple
9.  American Express
10. Accenture

The only companies that I’ve ever called on the phone are Southwest Airlines and Verizon.  I used to have a Citibank card, but I don’t remember any of my interactions with the company’s call center reps.  

I did a blogsearch for “1-800-Flowers.com customer service” and didn’t really come upon anything really noteworthy about the company - except for this minor rant by A Cranky Consumer.