Seth Godin offers his reason why we get mad when we receive bad service…
“…I think the reason we get so upset at astounding examples of bad customer service… is that most of us have given great customer service and realized that most of the time it's not only fairly easy, it's actually quite rewarding.”
It is easy to give great service when you’re a naturally happy person, but for those of you who are unhappy with life, every action is painful. There just isn’t any motivation to do anything, much less care about another person.
To answer Seth’s question, yes, I do believe that the service we get in life is a result of the service we give in life - which I’ve talked about here before. That old adage is true: “What goes around, comes around…” As a matter of fact, it doesn’t matter if you’ve worked in customer service or not - what you give is what you get!
Star in the Margin says:
“…The best reason I can give as to why people don't provide great customer service is because they don't want to. “
What are your thoughts?
The last line is completely correct. It is because they don't want to, plain and simple. That is the sad truth.
Posted by: WORTH A BILLION | December 26, 2006 10:31 PM | Permalink to Comment