Devoted to customer service and the principles of exceptional customer services

Fortunately all the gifts I received this Christmas were items that I really love, so I won’t be heading out to do any returns ;) I know that there are many of you who are dreading the long lines today because of the after-Christmas sales and returns. I know it was one of the least desirable things for me to do when I worked in retail.

So, how are companies handling returns this year? I’d love to hear your stories. You can either share it here by leaving a comment or by blogging about it. I came across this New York Times article where a reporter shares her experiences with returning makeup at several different department stores…

My advice for those of you working in retail today…Just keep smiling!