Devoted to customer service and the principles of exceptional customer services

Mike Sigers of Simplenomics needs our help.  He’s emailed the Hilton Honors Diamond VIP rep and still hasn’t received a reply regarding his plea for customer service.  So, Mike has asked us to help publicize his post in hopes that someone in the Hilton (HLT) family will take notice. 

I think it’s ridiculous to have so many different rates.  It’s confusing for the customers - more so for the reservation agents who have to keep up with all these different types of rates.  There’s a rate for regulars, a rate for business people, a rate for...blah, blah, blah.  Why not just one rate?  Companies talk about customers being loyal, what about them being loyal to their customers?

And here’s another reminder...It’s also bad business to ignore your customers’ emails.  I’ve already discussed this issue here...

Anyways, let’s help Mike out!