Amy Hansen over at All About Autoresponders publishes some tips on offering customer service to your online customers with auto responders....
Yes, auto responders are good when a customer sends in an initial email to ask a question. Letting them know when they can expect an answer from a “real” person won’t leave them hanging. However, if you tell your customers that you are going to contact within 24-48 hours, you should do just that. Don’t wait three or four days!
VerusNova asks if AutoResponders and Ezines are passe and offers some great resources and articles if you would like to implement an auto responder into your online business...
Do you use autoresponders? Why or why not?
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