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Dec31
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I just wanted to give a shout-out to Sue over at Face2Face Meetingsnet for the link love! I thought I’d return the favor and share one of her posts on hospitality. Sue cites a post by Chris Bailey and another post by Michael Chaffin where they share their thoughts on what it means to be hospitable.
I was always taught to imagine being at home and your best friend coming over for dinner. She rings the doorbell and you open the door to greet her. Most likely you will be glad to see her, right? Then you’ll offer her a drink or something to munch on. You’ll sit, chat, and share stories - basically get to know each other better. That’s what being hospitable is about, right?
So, how hard is that? Photo Credit: Bayer Training Systems
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Dec31
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The world just seems to get faster and faster. Internet must be speedy. Fast food is much faster. We want things at the snap of the fingers. We just don’t have time to just sit back and relax anymore, do...
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Well, if you are a regular reader of this blog, I hope the answer to the question I posed in the title is: “I intend to take care of my customers in 2007”! As I’m reading Becky Carroll’s post over...
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Dec30
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Ed Sykes shares a story about a time when he was Vice President of a computer services company. He took a call from a Senior Vice President of Chase Manhattan Bank. She was not happy with the service she had...
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From the email box...(So good I had to post this!)Hi Maria,Thanks for putting out a great blog. I'm writing because I had a poor run in with a Nordstrom employee last week and I'd like to get your take on...
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Over at Maryland Media, Martin Ringlein lets us know that design isn’t what keeps customers...“...You can expose your audience to hundreds of promotions, countless television commercials and dozens of other brand/product awareness initiatives. All that effort, regardless of how well...
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I just came across this little blurb over at Geek.com. There’s a new website called What’s Really Annoying that I’ve dubbed the Digg of customer service. Basically you sign up and vent your frustrations over bad customer service situations. Other...
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On the train ride back home to San Diego the other day, there was a lady with two little girls sitting next to me. The train was passing through the farm lands of Central California. Flat lands occupied by rows...
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Dec27
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A fellow blogger of Know More Media over at Marketing Blurb has some questions for us, including:“Can You Give Your Customers More Attention?”We live in a society where companies are constantly vying for our attention. It’s no wonder so many...
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I guess Americans aren’t the only ones who have trouble with cell phone providers. Over on the other side of the world I came across this news article about a mobile service provider called Hutch who had asked customers through...
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Dec26
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I give out trophies for good customer service stories, but Telephone Doctor is stepping it up a notch! The customer service training company based in St. Louis, MO is offering $1,000 to the person with the best customer service story....
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Seth Godin offers his reason why we get mad when we receive bad service…“…I think the reason we get so upset at astounding examples of bad customer service… is that most of us have given great customer service and realized...
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My brother and I headed to the mall today to do some after-Christmas sale browsing and decided to stop at a Starbucks in Hanford, California. Hanford is about a ten minute drive from where my father lives and is situated...
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Fortunately all the gifts I received this Christmas were items that I really love, so I won’t be heading out to do any returns ;) I know that there are many of you who are dreading the long lines today...
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I hope everyone had a great holiday! CustomersAreAlways was in a bit of a hiatus, but now I’m back into the full swing of things and ready to take on the New Year! I didn’t get to share any of...
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Dec20
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Oh, dear readers, you’ll have to excuse my absence here! With the holiday fast approaching my life has been hectic with jewelry orders and sales, plus shopping for gifts and catching up on sleep ;) I’ve also neglected some of...
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Dec14
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Congratulations to Lands’ End for receiving top honors in a survey done by GetHuman.com for its phone customer service. According to this news article, Lands’ End uses 1,100 phone lines to answer an average of 40,000 - 50,000 calls each...
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Dec13
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I think it’s ridiculous to have so many different rates. It’s confusing for the customers - more so for the reservation agents who have to keep up with all these different types of rates.
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When you meet customers for the first time, don’t you want to come across as confident and approachable? Easy to do business with? However, let’s not forget that looking good is one thing - offering phenomenal service is something else...Find balance between the two and you’re good to go ;)
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Dec12
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After a brief hiatus the Incredible Hall of Acclaim is back! I apologize for neglecting this feature of the blog as I haven’t been out in the blogosphere enough to find other quality customer service blogs to give badges to...Well,...
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Dec11
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It’s a late post for Carnivale of Customer Service - but like I always say - Better late than never! This week we have one submission....Service Untitled talks about what you want vs. what you get when it comes to...
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Well, I’m supposed to share five things you don’t know about me, so I will direct you to another blog of mine, The Good Life, where I posted my five things last week.
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Dec10
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It’s getting close to that time of year...People rushing around to find last minute gifts and long lines at the post office. I was just thinking the other day that I needed to get some gifts mailed off or else...
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Dec 9
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Here is the final part of the interview I did with Birdie of Beauty Dish. Read part 1 and 2...Enjoy!What do you see as the advantages of blogging about your business?Sometimes I wonder if Avon HQ knows how much this...
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Just a couple of little tidbits I wanted to let you know...Know More Media officially launched Bizzbites.com, a new online community! It’s pretty similar to Digg and other social networking sites, however, this one is strictly dedicated to business news. ...
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Dec 8
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This is part two of my interview with Birdie of Beauty Dish...The first part of the interview can be read here.What’s the best part of selling Avon?I deliver Avon brochures along the short streets of my small town. I sell...
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Amy Hansen over at All About Autoresponders publishes some tips on offering customer service to your online customers with auto responders....Yes, auto responders are good when a customer sends in an initial email to ask a question. Letting them know...
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What if advertisements became nonexistent? What if we did rely on others to tell us what companies to buy from? What if blogs became the only way that we could communicate with our customers?
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Dec 7
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Awhile back I did a review on Avon for the Fortune 500 Blog Project and although Avon doesn’t have a corporate blog, I did come across a few Avon ladies who do blog. One of those bloggers is Birdie of...
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Dec 6
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Well, I guess there’s a first for everything.... I know I’ve raved and raved about Starbucks, but today I witnessed something out of the ordinary at a Starbucks down the street from a friend’s house. I was in there doing...
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Rich Tehrani, a writer over at CIO Today, writes about his recent reading of the Fast Company issue dedicated to customer service and offers his thoughts about how the tech industry can take advantage of the resources they have to...
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Dec 5
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You’ll have to excuse my late post about the Carnivale of Customer Service! (Blame it on my two week vacation...) As you may or may not know, Glenn Ross of Customer Service Experience is hosting this week. Boy, it’s not...
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I subscribe to Rosa Say’s newsletter (she also has a great blog, by the way!) and she talks about hiring people with a great attitude and...“Great workplace environments are the catalysts of great attitude because they are filled with hope...
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Dec 4
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A professor at Arizona State University must be on the same frequency as me because the school has a new course called Advanced Communications Sales Strategies. The professor, Jim Kaiser, is teaching the students customer service, sales, and networking skills...
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Dec 3
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Mary Schmidt, an Incredible Hall of Acclaim inductee and all around great business blogger, offers a few questions to ask yourself when you are dealing with customers. #4 struck a cord with me:Do I feel good about myself at the...
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Dec 1
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It’s time once again for some random notes and updates for Customers Are Always...I’m thrilled to find out that track backs are up and running again, I think. I sent a track back to myself the other day and it...
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According to the U.S. Department of State, there was an estimated 85.24 million Filipinos in the United States as of 2005 and the number is expected to grow, of course. Here in San Diego alone, I know there are many,...
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