“Patience and assurance that they will be in good hands is key.”
I used to work for a tour company as an airline reservation agent and I would get tons of different questions a day. I would be asked “What type of airplane is it?” to “How big is the airport?” and “Are there any hotels near the airport?” - so it is also good to be knowledgeable not only about airline policies, but all the other details that are part of traveling.
However, yes, having patience is definitely a big part of the job (as with any customer service position!) Taking a trip can be stressful for many people and assuring your customers that the company will take care of them every step of the way is definitely key.
Jam, the author of Call Center Script, is taking questions related to the call center industry! You can contact him at callcenterscript [at] gmail.com
As always, thank you for bringing some of your audience to my blog. Your articles have been an inspiration!
Posted by: Jam Mayer | November 12, 2006 7:56 AM | Permalink to Comment