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Nov 3
Things We Don't Do To Tick Off the Customer Revisited
I think it’s a good time to revisit the things we should not do to piss tick off our customers - especially when it comes to helping them over the telephone.  Tim Stevens of LeadingSmart.com shares with us his Customer Service 101 List

Number one on the list is probably my biggest pet peeve.  I can’t help
scream.jpg but groan when I hear that sentence.  Doesn’t it seem that companies always have an “unusual high call volume”? Isn’t it the usual thing nowadays?  They need to change that to “We apologize that always have a high call volume...”

Hat tip to Tom Vander Well for sharing ;) 

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