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Nov13
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 Well, the manager basically called the customer a liar by saying that it was “impossible” for the power cord to be missing. Hmmm... The box stuffers NEVER forget to put a power cord in the box? How do they know? Instead of arguing with the customer and losing business, why not bite the bullet and give her a new $10 power cord? Just another case of losing $10 or losing a customer for life... What would you choose? |
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Maria, as we always say, it's how we handle the situation. I'd go for giving the customer a new power cord. That way, it saves me from wrinkles and earns me a customer for life (perhaps). :)
Posted by: Meikah Delid | November 14, 2006 1:03 AM | Permalink to Comment