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Nov 7
QAQnA Shares 10 Things Not To Say To A Customer
Tom Vander Well of QAQnA shares 10 phrases that customer service reps should avoid saying.  The one I don’t like to hear is "It's not my job..."  I have to come clean and say that I have said this before - actually, many times.  Looking back I realize that saying those words nipped me in the behind because I found that co-workers would often come back and use those words to respond to my request for help or customers would turn into nasty demons because I said it to them.zipped mouth.jpg (Remember karma?) 

Check out Tom’s list and share your own "do-not-say" phrase ;) 

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