Imagine walking into a store where you walk up to a customer service rep and kindly ask them a question about one of the products. Instead of acknowledging that you are there ready to spend money with their company, the customer service rep simply goes on his/her merry way oblivious to your presence. Or better yet, what if you asked the CSR a question, but the question is met with a blank stare?
This is how customers feel when they send an email to a company who doesn’t respond. Can you believe that this is still going on? I read this article about a recent customer service survey in the UK which states that 70% of questions are not answered on leading consumer websites. Read more...
I AM A SUBSCRIBER TO YOUR TV GUIDE AND I HAVE NOT RECEIVED MY LAST TWO (2). HAVE I DONE SOMETHING TO MAKE YOU IGNOR ME AND STOP MY SUBSCRIPTION.. I AM SENDING YOU MY ADDRESS AGAIN. I NEED AND WANT MY TV GUIDES. I AM IN THE HOSPITAL AND TV IS MY ONLY OUTLET TO THE OUTSIDE. MR. EUGENE M. WALKER
c/o VA MEDICLE CENTER
WARD-13-A RM 109-4
1826 VETERANS BLVD.
DUBLIN, GA. 31021
PS.. WILL YOU PLEASE RUSH ME A NEW COPY? HANK YOU.......EUGENE
Posted by: MR. EUGENE M. WALKER | November 29, 2006 4:56 PM | Permalink to Comment