So, folks, I’m back in action tonight to share with you the new inductees. Drum roll, please...
- CRM Mastery E-Journal is an awesome resource for CRM and customer service news. I can’t get over the wealth of information that Jim Berkowitz shares. He probably does as much reading as me, if not more...I especially like one of his newer posts, Thinking Like a Genius. Customer service reps are always challenged to solve problems and it helps if you can think like a genius!
- Buzz Customer has a quirky approach to customer service and I like the editions of Mouth of the Customer.
Dear SWA:
Thank you for the super particular, experienced Flight Crew on my flight from MCI to LOV in Dallas on the night of 12/29/06,arriving at LOV about Midnight. The male flight attendant was one of the best I have ever experienced, as was the Captain. They got me on the aircraft, after coming out of the snowstormm in DEN. Being a former UAL employee, I usually fly with UAL, but SWA was the only one that could take me through to LOV. I cannot say enough good about SWA, even the passengers were helpful and wonderful. I was the lady in the wheelchair,and the last to go through FTA check. You all are wonderful. Thank you, again.
Barbara Szoelloesi (Retired)
8850 Ferguson Road, Apt 2020
Dallas, TX 75228
214-328-9632
barbszoello@netzero.net
Birth Date 10/03/1934
Posted by: Barbara Szoelloesi | January 5, 2007 2:57 PM | Permalink to Comment