« What May Be Expensive To You May Not Be For Your Customer | Main | Carnivale of Customer Service: The Short & Sweet Edition »

Nov19
Forth & Towne May Change How We Look at Service in Fashion
Gap, Inc. (GPS) has a new retail brand called Forth & Towne and the other day I got to tour the new store here in San Diego with their PR rep, Kelly Lynch of Brand Building Public Relations.  I’ll have a write-up of my tour tomorrow at The Runway Scoop, but I wanted to talk briefly about their customer service philosophy because I stand behind what the brand believes.  Forth & Towne's Philosophy

Forth & Towne believes in the service and intimacy of a boutique experience in a store that has the spaciousness of a department store.  As a shopper you have a wide selection of pieces and collections to choose from - and the best part (all you women can relate to this) - Forth & Towne carries sizes ranging from 2-20 ;)  You can pretty much shop for any occasion in this store that carries everything from jeans to trendy clothing to sophisticated career outfits. 

I was able to talk to some of the “style consultants” on my tour of the store and they were all very inviting and friendly.  I was even offered a bottle of Forth & Towne water to drink as I took pictures and chatted! 

Gary Muto, President of Forth & Towne says, “With Forth & Towne, we have created something unexpected, unforgettable and unlike anything else in the market today.” 

Read more about what Forth & Towne believes here...

5 Comments/Trackbacks




"Forth & Towne believes in the service and intimacy of a boutique experience in a store that has the spaciousness of a department store."

This captures for me one of the classic ways brand "difference" can be created - the right combination. In this case, boutique elements mingled with department store elements.

The art is in the mix.

Thanks for telling the Forth and Towne story. Will be good to watch their progress.

And thanks for offering up such helpful postings! Much appreciated.

please publish some article about indian brands also. indian brands are offering discounts in the range of 50% or more. it means when they are selling that their list price, they are making a whopping profit of more than 50 percent.

please publish some article about indian brands also. indian brands are offering discounts in the range of 50% or more. it means when they are selling that their list price, they are making a whopping profit of more than 50 percent.

I hope you can publish some interesting articles. Thanks!

I hope you can publish some interesting articles. Thanks!

submit a trackback

TrackBack URL for this entry:

post a comment

Name, Email Address, and URL are not required fields.





Comment Preview

« What May Be Expensive To You May Not Be For Your Customer | Main | Carnivale of Customer Service: The Short & Sweet Edition »

Advertise

Related Resources

recent comments

    sponsored ads



    subscribe


    Prefer Email?
    Subscribe below-

    Enter your Email:


    Powered by FeedBlitz What's this?

    Current News

    Support This Blog

    blogroll


    Alltop, all the top stories

    BlogBurst.com


    Successful and Outstanding Blogger
    QAQnA Mug Club

    Stats:

    business social media

    Use these fast growing business social media sites to promote your business, feature your products, spotlight your business leaders, create links, and drive traffic back to your company site, all for free!

    BIZZlogos - Add your logo - free link to your site
    BIZZphotos - Add photos of your products and people
    BIZZprofiles - Submit your profile and build your online visibility
    BIZZspotlight - Spotlight your business with free links
    BIZZvideos - Videos about businesses, products and business people.
    BIZZbites - "Digg" for Business - Submit your articles and posts

    Know More Media - Customer Service / Services

    know more media network

    View Network Map

    Network Feed List (OPML)

    Know More Media Network
    Feed


    we support unitus

    PRWeb

    Influencer



    CustomersAreAlways is a member of the Know More Media network of business related blogs.

    Here are some current headlines from some of our business publications:

    ProductivityGoal

    CallCenterScript

    AdHurl

    TheBizofKnowledge

    LandingTheDeal

    CustomersAreAlways

    HealthCareVox

    BrainBasedBusiness

    TheInsurancePolicy

    MarketingBlurb