Ok, so I get the part about credit cards being evil and all that jazz. I know myself that banks are not to be trusted. However, to use the word “hate” is pretty harsh, isn’t it? Read the post here for the story.
I agree with one of the commenter, Mike, who says:
“If rampant fraud is behind their "no verification via relay" policy, they should have procedures in place to accommodate legitimate users. They should explain why they are unable to handle your verification through the relay service, and tell you who you need to call or what you need to do to verify your account safely and securely.”
Well, bottom-line is that Capital One (COF) definitely need to address these communication and CRM. Anyways, let just this be an example and a warning to those companies to have your company in compliance with ADA laws and TDD accessible.
Capitol One has more than just communications problems. In the past six months they have lost my power of attorney, a check that arrived but that was not cashed, and then managed to mail my billling statment to the wrong address that we haven't used in nearly two years. They no longer have my business because they can't seem to file anything or keep track of paperwork. And I ask myself, if they lose faxes what are they doing to the numbers?
Posted by: Anonymous | December 9, 2006 9:26 PM | Permalink to Comment