However, Sagar of CRM Lowdown did not forget about Monday’s Carnivale, so today we get a perspective on Loyalty vs. Advocacy when it comes to customer service. Sure, loyal customers are great. They’re fantastic, as a matter of fact. However, it’s the loyal, but highly passionate customers that will be the true advocates for your company. They’re the ones with the enthusiasm that will send more customers walking in the door!
Thanks to Sagar for the contribution to this week’s Carnivale! If you would like to be included in next week’s Carnivale, send me your link right now while you’re thinking about it:
maria [at] customersarealways.com. Find out how to contribute or host the Carnivale here.
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